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Designing for uptime.

Make interruptions understandable, and make the next action clear to the team.

Illustration of a team discussing an automated production line

Use consistent definitions

Before building a dashboard, agree what the team means by running, waiting, changeover, and stopped. Different definitions can make two reports about the same shift tell different stories.

Start with a small number of useful states. Include who records a change, when it begins, and how missing or uncertain information is shown.

Connect an interruption to an action

A signal is useful when someone can act on it. Decide which person receives an issue, what context they need, and how they acknowledge or pass it on. Avoid sending every event to everyone.

Keep a record of what happened and what restored the process. That history can help the team distinguish recurring problems from isolated events.

Review the causes together

Use regular conversations with operators and maintenance staff to interpret the records. A number may identify where to look; the people doing the work often explain what it means.

Choose one improvement to test, define what you expect to change, and compare the result using the same definitions. Keep that decision and its evidence with the operating record.