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Ideas and real-world stories about operational information, human judgment and the decisions that should come before equipment.

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Before you automate a factory, understand the system it belongs to

An industrial business is more than its machines. Our work begins with the information behind production, checked against the people and conditions on the floor.

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Before you automate a factory, understand the system it belongs to

An industrial business is more than its machines. Our work begins with the information behind production, checked against the people and conditions on the floor.

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AI needs an operating context

A plausible answer has little operational value unless the business can trace the records, responsibilities and uncertainty behind it.

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The operator’s workaround belongs in the integration plan

An informal adjustment may be carrying information that the official process never recorded. Replacing the motion without understanding the judgment can make a cell fragile.

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A physical pilot is a later question

The first step in an engagement and the first physical experiment are different decisions. A pilot becomes useful when the business knows what it needs to learn.

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An idle machine can be a business-information problem

A stop has a location, but its causes may cross purchasing, planning, quality and maintenance. A useful operating view keeps that context attached.

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The cheapest equipment can be the wrong investment

Equipment becomes comparable only after the business has established which constraint it should improve and what the surrounding operation must supply.

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Openfair: connecting calls, payments and client records

Aircall, Stripe, HubSpot and Slack held different parts of the client record. We connected the events to the people handling the next step.

This case documents software delivery, rather than a factory automation installation.

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MMAM: managing mining titles, obligations and renewals

A mining title has documents, dates and people responsible for them. MMAM keeps that work attached to the title.

This case documents software delivery, rather than a factory automation installation.

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